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1. Introduction

Cornerstone Bio Labs ("Company," "we," "us," or "our") is committed to protecting your privacy and handling your personal information with transparency and integrity. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website cornerstonebiolabs.com, interact with our content, or place an order with us. By using our site you consent to the data practices described in this policy. If you do not agree with this policy do not use our site or services.

 

2. Information We Collect

Information you provide directly:

• Full name

• Email address

• Shipping address

• Billing address

• Payment information (processed securely through our payment processor — we do not store card numbers)

• Order history and purchase records

• Communications and correspondence sent to our support team

• Verification confirmations provided at checkout confirming research professional status and intended research use

Information collected automatically:

• IP address and approximate geographic location

• Browser type and version

• Pages visited, time spent, and navigation patterns

• Referring URLs and traffic sources

• Device type and operating system

• Cookie and tracking technology data

• Transaction metadata and purchase behavior

 

3. How We Use Your Information

We use collected information to:

• Process, fulfill, and ship orders

• Send order confirmations, shipping notifications, and delivery updates

• Respond to customer support inquiries and communications

• Send promotional and informational emails where you have explicitly opted in

• Maintain records of buyer acknowledgments and research use confirmations

• Comply with applicable federal, state, and local legal obligations

• Respond to lawful government requests, regulatory inquiries, or legal process

• Prevent fraud, unauthorized transactions, and misuse of our platform

• Improve our website, product offerings, and customer experience

• Enforce our Terms of Service and other agreements

• Maintain records necessary for tax, accounting, and compliance purposes

 

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract when processing and fulfilling your order

• Compliance with applicable legal obligations including regulatory and tax requirements

• Legitimate business interests in operating, securing, and improving our platform

• Your explicit consent where provided including marketing communications and research use acknowledgments

 

5. Buyer Verification Records

In connection with our research use only business model we maintain records of buyer acknowledgments confirming research professional status and intended in vitro laboratory research use. These records may include your checkout confirmations, IP address, timestamp, and order details. These records are maintained for compliance and legal defense purposes and may be produced in response to lawful legal process or regulatory inquiry. By completing a purchase you consent to the collection and retention of these verification records.

 

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies including web beacons and pixel tags to enhance your browsing experience, analyze site traffic, track conversion events, and remember your preferences. You may disable cookies through your browser settings however some site functionality may be impaired as a result. By continuing to use our site you consent to our use of cookies and tracking technologies. We may use third party analytics services including Google Analytics to collect and analyze usage data. These services have their own privacy policies governing data use.

 

7. Third Party Sharing

We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their own marketing purposes. We may share information with the following categories of trusted service providers who assist in operating our business:

• Payment processors for secure transaction processing

• Shipping carriers for order fulfillment and delivery

• Email service providers for transactional and marketing communications

• Website hosting and technology service providers

• Analytics providers for site performance monitoring

All third party service providers are contractually obligated to maintain the confidentiality of your information and use it only for the specific services they provide to us.

We may also disclose your information when required by law, in response to valid legal process including subpoenas, court orders, or government regulatory requests, or when we believe disclosure is necessary to protect our legal rights, prevent fraud, or ensure the safety of our operations.

 

8. Payment Processing

All payment transactions are processed through secure third party payment processors. We do not store, transmit, or have access to your full payment card number, CVV, or sensitive authentication data. All transactions are encrypted using industry standard SSL/TLS technology. Our payment processors maintain their own privacy and security policies governing payment data.

 

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. Specifically:

• Order records and buyer verification confirmations are retained for a minimum of 7 years for tax, compliance, and legal defense purposes

• Support communications are retained for a minimum of 3 years

• Marketing preferences and opt-in records are retained until you request deletion or opt out

• Cookie and analytics data is retained per the policies of the applicable third party service

 

10. Your Rights

Depending on your location you may have the following rights regarding your personal data:

• The right to access and receive a copy of your personal information

• The right to correct inaccurate or incomplete information

• The right to request deletion of your personal information subject to our legal retention obligations

• The right to opt out of marketing communications at any time

• The right to data portability where technically feasible

• The right to withdraw consent where processing is based on consent

To exercise any of these rights contact us at support@cornerstonebiolabs.com. We will respond to verified requests within 30 days. Please note that certain information may be retained notwithstanding a deletion request where retention is required by applicable law or for legitimate legal defense purposes.

 

11. Marketing Communications

If you have opted in to receive marketing emails you may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly at support@cornerstonebiolabs.com. We will process your opt-out request promptly. Please note that even after opting out of marketing communications you will continue to receive transactional emails related to orders you have placed.

 

12. Children's Privacy

Our site is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information to us we will take prompt steps to delete such information from our records. If you believe a minor has provided us with personal information please contact us at support@cornerstonebiolabs.com.

 

13. Security

We implement reasonable and appropriate administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, loss, or destruction. These measures include SSL encryption, access controls, and secure data storage practices. However no method of data transmission or storage over the internet can be guaranteed to be 100% secure. We cannot guarantee absolute security and you provide your information at your own risk. In the event of a data breach that affects your personal information we will notify you as required by applicable law.

 

14. New Jersey Privacy Rights

As a New Jersey based company we comply with applicable New Jersey privacy laws. New Jersey residents have the right to request access to and deletion of their personal information, the right to know what categories of personal information we collect and how it is used, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your New Jersey privacy rights contact us at support@cornerstonebiolabs.com.

 

15. California Privacy Rights

If you are a California resident you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) including:

• The right to know what personal information we collect, use, disclose, and sell

• The right to delete your personal information subject to certain exceptions

• The right to correct inaccurate personal information

• The right to opt out of the sale or sharing of your personal information

• The right to limit the use of sensitive personal information

• The right to non-discrimination for exercising your privacy rights

We do not sell or share personal information for cross-context behavioral advertising purposes. To exercise your California privacy rights contact us at support@cornerstonebiolabs.com or submit a verifiable consumer request. We will respond within 45 days of receiving a verified request.

 

16. Governing Law

This Privacy Policy is governed by the laws of the State of New Jersey. Any disputes arising from or relating to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service.

 

17. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time at our sole discretion. Material changes will be posted on this page with a revised effective date. Where required by applicable law we will provide more prominent notice of material changes. Your continued use of our site following the posting of any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

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18. Contact

For questions, concerns, or requests related to this Privacy Policy or our data practices contact us at:

Cornerstone Bio Labs Email: support@cornerstonebiolabs.com Website: cornerstonebiolabs.com

This Privacy Policy is effective as of the date listed above and applies to all information collected by Cornerstone Bio Labs on or after that date.